eReceipts are the convenient new service provided by Hertz, making the rental experience more efficient. A PDF Version of the receipt will automatically be sent to the email address aligned to the Hertz Gold profile, within 30minutes of the rental agreement closing.
Express Return Services:
Return the car to the indicated return area and complete the express return slip which is included in the printed Rental Agreement. The Customer Should state the return time, return mileage, indicating fuel was purchased and the final fuel level.
The keys should simply be left in the ignition, with the eReceipt placed in the dashboard or these can be passed to one of our employees. The rental contract will then be closed and a PDF eReceipt will be emailed to the customer within 30 minutes.
In the event of a location being closed, the customer should drop the key and E-Receipt form into the Express return box. As soon as the location opens, the rental will be closed.
Please note that if you are returning to a location that is closed, all charges will continue to accrue until the location reopens for business.
|Can all customers recieve eReciepts?|
Yes, but the customer needs to be registerd with Gold Plus.
|What does your customer need to do to receive eReceipts?|
Mark in his Gold Profile that he wishes to recieve eReciepts.
|How is a eReciept sent to your customer?|
Your customer will recieve a E-Mail with the invoice in PDF.
Avoid having to queue at the location!
With Carfirmation™ Once the Vehicle is allocated we will send your customer an email message to inform them which vehicle they will be driving and where it is parked. Available at major branches in Europe and the US. Now you can be informed of the car you will drive before you arrive at the location.
This results in your customer going straight to the car, avoiding delays and immediately starting the journey.
Available at major branches in Europe and the US
|What are the benefits of Hertz Carfirmation?|
Your customer can go straight to the car and get on the journey.
|At which locations is Carfirmation available?|
Carfirmation is available at major branches in Europe and the US.
|Can all customers benefit from Carfirmation?|
No, only Gold Plus members can benifit from this service.
Hertz online check-in is a feature that allows your customer to check-in their details with the rental location, before the car is collected.
A little time saved makes a big difference
Save time by completing these 3 easy steps:
Please note that if you book using a Gold profile, you do not need to process an online check-in, as the personal details relevant to the rental (e.g. driver's license number, etc.) will be already saved within your profile and automatically attached to the rental.
|How can you make a online checkin?|
|Do I have to check in when registered with Gold Plus rewards?|
No, Gold Plus rewards customers are automatically checked-in and can use the Gold Counter.
Is your customer in a hurry and doesn’t have much time to return his car? Then please advise your customer to use our Instant return.
During peak travel periods, Hertz representatives equipped with hand-held computer terminals will greet you upon return of your car and provide a fully computed receipt, in less than a minute. All rental charges will be applied to the credit card presented at the time of rental. You can also input your frequent traveller number at the time of return.
This service is available at selected locations in Europe, North America, Canada and Australia.
|Is instant return available for all customers?|
|Is instant return available at all locations?|
No, only at selected locations.
|Does your customer receive a invoice?|
Yes, Hertz Employees are equipped with mobile Computers which will print out the invoice immiediately.
It’s also possible to connect to Hertz when your customer is traveling. Via our Smartphone app, everything is possible. Your customer can amend, cancel or make a new reservation or amend his Gold profile with our smartphone app.
Your customer has the following benefits with our app:
Don’t forget to recommend the App to your customers!
The Hertz App is available on iPhone, Android, Symbian, BlackBerry and Windows Phone.
|Is the app available for all devices?|
|Where can I download the app?|
Directly via the Hertz Website or via the app store.
|Can customers amend their Gold Plus details via the app?|